Managed Services
Managed services that give you complete confidence
Let the experts manage your IT services and leave your business to focus on its core activities. Our managed services offer full accountability for effective service delivery as part of a fixed monthly or annual service fee. Taking out a managed service package with Piandi means we take total responsibility for the provision of the IT service and its on-going effectiveness. We work with you to develop your systems in line with your business strategy and requirements.
Letting Piandi manage your IT services not only gives you peace of mind but can also lead to significant cost savings. Gartner reports that managed services can save a company up to 60% when compared to typical costs of an in-house delivered or unmanaged approach.
We understand that every business is unique and so our managed services are tailored to your individual business needs and objectives.
SENTINAL Managed Services from Piandi:
SENTINALinfrastructure – core to any business IT services are the servers and networks. Our highly skilled team can manage these critical systems to ensure you always receive the highest levels of service.
SENTINALdesktops – Managing your desktop fleet and end user applications can be very time consuming, take this burden away from your business and save costs with SENTINALdesktops.
SENTINALsecurity – The number of security threats businesses are facing is always increasing, do not underestimate the importance of protecting your business against these threats. Let Piandi become responsible for keeping your business safe with SENTINALsecurity.
SENTINALrecover – Could your business survive if you lost all your customer information or R&D work? Without proper planning and provisions a disaster such as flood or fire can irreversibly damage your business and its ability to continue operating. SENTINALrecover includes secure, off-site data backup and server disaster recovery solutions to get your business up and running in minutes as opposed to months.
SENTINALvoice – Save money on your calls and don’t waste money on purchasing expensive hardware, our Telephony-as-a-Service VoIP Solution provides a fully customisable telephone system with no upfront costs, just a monthly fee and the cost of your calls.
Benefits of SENTINAL Managed Services:
- Improved service delivery and reduced disruption to your end users
- Improve the proactive management of your IT systems
- Improve the management of the desktop environment
- Improved security and threat detection
- Management and enforcement of IT policies
- Reduce costs – according to Gartner Total Cost of Ownership, (TCO) is reduced by 40%.
- Improved planning and service development
- Improved utilisation of IT resources
- Services delivered and maintained in accordance with SLAs built around your business priorities
SENTINAL Managed Services can include:
- 24/7 server monitoring
- Server management and maintenance
- Desktop management and maintenance
- Onsite and offsite backup management and maintenance
- Anti-virus management and maintenance
- Software updates and patching
- Email management and maintenance
- Database management and maintenance
- Remote access management and maintenance
- Web services management and maintenance
- Firewall and router management and maintenance
- Telecoms management and maintenance
- Schedule maintenance visits for onsite hardware
- Weekly and monthly reports