SmartCare PLUS

Resolve issues before they happen

SmartCare PLUS is the ideal IT support plan for medium sized enterprises, providing the dedicated IT support your business needs, with 600 minutes of inclusive support and 2 hours of onsite assistance. Following a comprehensive initial site audit our team will be fully briefed on your systems so that we can offer you the highest level of support as soon as an issue arises.

If you take out our SmartCare PLUS package we will become your single point of contact and take ownership of all of your IT issues. You no longer need to worry about whether the fault is with your broadband provider or your application provider – we will take care of this, leaving you to run your business.

SmartCare PLUS features:

• Dedicated helpdesk facility with 600 minutes of telephone & remote support
• Initial Site Review
• 2 hours of on-site assistance
• Third Party Vendor Management
• Monthly Reports
• Server, Client and LAN/WAN/WLAN support
• Add additional support services at a reduced rate
• 1 hour service level

Accompany a SmartCare Support package with a SENTINAL Managed Service package to ensure your IT systems and services are proactively monitored, maintained, and managed. Our managed service packages can include:

• 24/7 server monitoring
• server and device management and maintenance
• scheduled maintenance visits for onsite hardware
• weekly and monthly reports.

Click here for more information on our SENTINAL Managed Service packages.