SmartCare COMPLETE

Complete peace of mind with 24/7 support

SmartCare COMPLETE offers larger enterprises a support service with 24/7 availability. This means no matter the time of day you can get the support you need to keep your business running smoothly. The COMPLETE package includes 1000 minutes of helpdesk support, 4 hours of onsite assistance, and 4 hours of workshop time.

SmartCare COMPLETE aims to reduce your IT delivery costs by ensuring that your systems are in excellent working order each and every day. Our highly skilled and dedicated professional support team have a wealth of expertise available to you and your IT environment. If you have taken out one of our managed service packages, any issues detected by our monitoring systems will be dealt with quickly and resolved before they begin affecting your business.

SmartCare COMPLETE features:

  • Dedicated 24/7 helpdesk facility with 1000 minutes of telephone & remote support
  • Initial Site Review
  • Guaranteed response times
  • 4 hours of on-site assistance
  • 4 hours of workshop time
  • User Administration & System Changes
  • Management of Third party vendors
  • Monthly Reports
  • 1hr Service level

Accompany a SmartCare Support package with a SENTINAL Managed Service package to ensure your IT systems and services are proactively monitored, maintained, and managed. Our managed service packages can include:

  • 24/7 server monitoring
  • server and device management and maintenance
  • scheduled maintenance visits for onsite hardware
  • weekly and monthly reports.

Click here for more information on our SENTINAL Managed Service packages.

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