SmartCare BASIC

Dedicated, professional IT support

SmartCare BASIC is our IT support plan for SME’s, providing the fundamental support your business needs, with 200 minutes of inclusive IT support. The SmartCare BASIC package also includes reduced rates for on-site assistance, and workshop time compared to the PAYG package.

SmartCare BASIC gives you access to our dedicated and highly skilled IT support team. Following a comprehensive initial site audit our team will be fully briefed on your systems so that we can offer you the highest level of support as soon as an issue arises.

SmartCare BASIC features:

  • Dedicated helpdesk facility with 200 minutes of telephone & remote support
  • Server, Client and LAN/WAN/WLAN support
  • Initial Site Review
  • Add additional support services at a reduced rate
  • 4 hour service level

Accompany a SmartCare Support package with a SENTINAL Managed Service package to ensure your IT systems and services are proactively monitored, maintained, and managed. Our managed service packages can include:

  • 24/7 server monitoring
  • server and device management and maintenance
  • scheduled maintenance visits for onsite hardware
  • weekly and monthly reports.

Click here for more information on our SENTINAL Managed Service packages.

  • Supergroup PLC
    As a major lifestyle brand, Supergroup PLC needs reliable, robust and responsive IT. More...

  • Soho Coffee
    Soho Coffee were in need of sophisticated technology solutions for the nationwide stores. More...

  • L&L Installations
    For busy and successful window, door and conservatory installation company, L&L Installations, effective and reliable IT is integral. More...

  • Churchdown Village Infants School
    Churchdown Village Infant School has dramatically changed the way its pupils learn thanks to developments in IT. More...