IT Support Services

Nobody takes the responsibility of supporting your business more seriously than us.

Casting a watchful eye over your business, our dedicated and highly skilled support team are the ones to turn to day or night to get you back on track. We take the business of supporting your business seriously and we have developed an industry leading range of IT support packages that combine both advanced ITILv3 standards and best practice and offer a customer service ethic that is second to none.

We offer a number of packages to ensure that we meet the technical support requirements of any business, whether you need us to fully manage your entire infrastructure, require comprehensive day to day support or you would simply like a "pay-as-you-go" support agreement, we have the package to support your business.

• SmartCare BASIC – Our SmartCare BASIC package offers 200 minutes of inclusive dedicated support and reduced rates on our other services. This is the ideal package for small businesses that need to know their IT problems can be resolved quickly.
• SmartCare PLUS – Our PLUS package is aimed at medium sized businesses. This package includes 600 minutes of inclusive support with provisions for on-site assistance.
• SmartCare COMPLETE – For larger companies who required the peace of mind that comes with a 24/7 support service. This package includes 1000 minutes of inclusive support with a greater provision for on-site assistance, aqnd workshop time.
• SmartCare PAYG – Offering you a flexible ‘pay as you go’ service with no contract required. We will provide you with access to dedicated support professionals as and when you need it.

All our support packages include a comprehensive site audit. For a comparison of our SmartCare support packages please visit this page.

For organisations that require a greater level of support, please contact us to discuss your requirements so we can tailor a package to meet your needs.

Accompany a SmartCare Support package with a SENTINAL Managed Service package to ensure your IT systems and services are proactively monitored, maintained, and managed. Our managed service packages can include:

• 24/7 server monitoring
• server and device management and maintenance
• scheduled maintenance visits for onsite hardware
• weekly and monthly reports.

Click here for more information on our SENTINAL Managed Service packages.