For busy and successful window, door and conservatory installation company, L&L Installations, effective and reliable IT is integral to the smooth running of its business.
Its staff in sales, survey, manufacture, installation, service, administration and customer care need access to a variety of up to date and accessible supplier and customer information. As it has no in-house IT resource, it relies on Piandi to install and maintain its servers as well as to provide 24 hour on-call support through its Help Desk.
For L&L Installations Director John Lannen, the successful working relationship with Piandi means any IT development and support can be planned and budgeted for to avoid any unexpected bills.
“Over the time we have been working with them, Piandi have got to know a lot about us and the way we work and that means they can provide help when we need it,” John said.
“When we have had an emergency, their response has been immediate and any problems have been sorted. That is very important as if our IT stops, we are at a standstill. They are also good at maintaining what we have. I know that sometimes Piandi solve problems without us even knowing about them.”
The close working relationship also means that Piandi can help Tewkesbury-based L&L Installations to plan for the future by making sure its IT continues to meet its needs.
A lot of the support and development work can be done remotely meaning that the team at L&L Installations can get on with their work knowing that their IT is working hard for them, something John thinks is very important.
The great thing about Piandi is that they not only keep us going – they care about keeping us going.