VoIP

Telecoms made easy

Piandi offers VoIP solutions that allow you to reap the benefits of a feature rich telephony system, without the upfront costs. Our VoIP solutions can lower the amount you spend on making calls particularly if you are a multisite organisation as calls to all your branches would normally be free. A VoIP system is a scalable and flexible the system and can accommodate future business growth with comparatively little additional cost.

Our VoIP solutions typically include the backend phone system, phone handsets, networking, installation and our first class support all for a low monthly cost. You can also keep all your existing numbers.

These are some of the features our VoIP solutions can include:

• Your choice of geographic (01/02) or non geographic (03/0845) telephone number
• Access to our secure online user portal for easy day-to-day management of your service, including pre-pay top-up facility
• Unlimited free on-net calls and competitive call rates for off-net calls
• 24/7 UK based technical support
• Voicemail retrievable by phone or email.
• Call forwarding so that you can always be reached, wherever you are
• Black and white lists to block or allow calls from specific numbers
• Real-time call data to keep track of where calls are made to and received from
• Call recording by extension, hunt group or call queue for complete information security
• Hunt groups that enable you to ensure your callers are handled effectively by the correct department
• Auto attendant and time based routing to effectively manage the flow of incoming calls
• Call queuing to ensure that customers are retained
• Extension level dialling to direct calls efficiently
• On-Hold music
• Database integration
• 3rd party software integration e.g. CRM
• Click-to-dial with on-screen phone directories
• ISDN back up for business continuity