CRM
Generate demand, close deals fast, deliver a responsive service
Piandi wants to help our customers do more with less and our CRM solutions can play a big part. Customer relationship management (CRM) provides your business with a suite of services including marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships.
Piandi’s CRM solutions are based around Microsoft Dynamics CRM. Dynamics CRM is powerful package that has many features and integrates into Outlook making it easier for your employees to fully utilise the power of the system. Dynamics CRM is also very customisable so we can build a solution that fits with your business processes rather than forcing your business to fit the solution.
Our CRM solutions incorporate three main areas - marketing, sales, and service.
Marketing
Generating demand
Provide marketing professionals with data cleansing and segmentation tools, campaign management features, and insightful marketing analytics to increase the effectiveness of marketing programs, generate demand, and better track key performance indicators. Microsoft Dynamics CRM provides a holistic, comprehensive set of marketing capabilities so you can better understand customers and target your resources to the areas of highest return.
Sales
Close deals fast
Enable salespeople to create a single view of the customer with tools that streamline and automate everyday sales processes promoting shorter sales cycles, higher close rates, and improved customer retention. CRM gives sales professionals fast access to customer data and history online or offline so they can work smarter and spend more time selling. Wizard-driven communications tools help keep sales prospects and customers informed of new product and service offerings.
Customer Service
Deliver a responsive service
Deliver customer information, case management, service history, and support knowledge to the desktops of customer service personnel, giving them the tools to deliver consistent, efficient service that enhances customer loyalty and profitability. CRM provides a comprehensive customer service solution that is familiar to users, completely customizable to match your support process, and places no limits on the number of users.